Body shops lose tens of thousands a year to unanswered calls. Magic Receptionist picks up 24/7, books estimates, captures damage details, and texts the photos to your team before the lift comes off.
Industry average for inbound shop calls. Higher after 5pm and on weekends.
Collision repair average. One missed call ≈ $760 in expected revenue at 20% close rate.
A typical 4-bay shop missing 2 calls a day at standard close rates - revenue walking out the line.
One booked job per month covers the platform fee. Everything after is upside.
"My adjuster wants to see photos before they cut a check." The agent walks the caller through getting clean photos to the right place - without your team picking up a single time.
Cold lead, just got into a fender-bender. The agent qualifies the damage, captures the carrier, books the in-shop estimate. Email lands before the caller hangs up.
Existing customer, calling for status. The agent looks up the work order, gives the current status, offers to escalate to the assigned writer if the customer wants more detail.
"I need to push my Thursday slot." The agent moves the appointment on your real calendar and confirms by text. Front desk is freed up to do the in-shop work that actually pays.
The proactive call you keep meaning to make - "your car will be ready Friday by 3pm." Agent dials out on schedule, leaves a clean message, logs the result. Phase 2 outbound rolls out per-vertical.
"I've been rear-ended on I-4 right now." The agent recognizes the urgency and patches the call to the on-call cell phone you designate. No script gets in the way.
Note: most shop customers prefer texting over calling for routine updates. Built-in SMS handoff (drop-photo, send-status, confirm-appointment) is on the Phase 2 roadmap. Today, every call gets a text confirmation when scheduling lands.
"Thanks for calling [shop name] - I'm the front-desk assistant, here to help. What can I do for you today?"
Vehicle, kind of damage, cause (collision / hail / vandalism), insurance carrier + claim status, location, urgency.
Books an in-shop estimate from your real calendar. Offers two slots, confirms one. Can also text photos request + your address.
Tow/emergency requests, repeat customers asking for a service writer by name, anything outside the script - transferred to a phone you choose.
Within 60 seconds: email to your team with the transcript, the booked slot, the photos, and what insurance carrier the caller named.
Every call gets recorded, transcribed, tagged, and stored - so the next morning you can review every conversation that happened overnight.
Two-way text - drop damage photos, confirm appointments, send status updates. Most shop customers reach for text first; we want to be there.
Push a new estimate request straight into your CCC One queue. Pull repair-order status back so the agent can answer "where's my car" without anyone touching the keyboard.
Per-carrier scripts - the agent recognizes your DRP carriers and routes them through the right intake flow.
Run the math on a 4-bay shop with $3,800 average tickets.
How phone + CCC fit together without anyone touching a keyboard.
The most painful 10% of inbound, handled.
7 plays that pay for the platform in month one.
Yes. The agent tunes its voice persona, greeting, FAQs, and escalation rules to your shop based on your intake answers. The system discloses up front that callers are talking to a virtual assistant - then it gets them through the gate so a human only handles the cases that matter.
Read the AI receptionist comparison ->We collect them. The agent asks the caller to text photos to a dedicated number, the photos land with the call summary in your team's inbox before the lift even comes off.
See the desk-review playbook ->No. We sit behind the line you already advertise. Conditional forwarding sends overflow and after-hours calls to the agent. You keep your caller-ID, your existing system stays untouched.
How conditional forwarding works ->We script the answers your team gives today: which carriers you work with directly, how the rental coordination works, what the customer needs to bring in. The agent doesn't bind quotes - it captures details and books the in-shop estimate.
Insurance desk-review guide ->We can pass repeat callers to the right service writer or escalate to a designated cell phone. The cold leads get the structured intake; the existing customers get the right human fast.
Try it for your shop ->Phase 1 captures structured intake (vehicle, damage, carrier, claim status, booked slot, photos) and emails it to your team in a format ready to drop into CCC. Direct CCC write-back is on the Phase 2 roadmap.
CCC One integration guide ->Per-shop platform fee plus per-minute usage. One booked $3,800 ticket usually pays for the platform fee for the month. See pricing tiers and pick the plan that fits.
Run the missed-call math ->Sign up and the platform spins up a pilot on a number you can forward to. The agent tunes itself to your shop from your intake answers — no kickoff meeting required. Backed by a 90-day money-back guarantee.