The questions we hear most.

The agent tunes itself to your business from your intake answers. Signup captures your hours, your FAQs, your escalation rules, and the voice persona that fits your front desk — the system applies them automatically during auto-provisioning. The agent only says what your script says.

Yes. We disclose up front that they're talking to a virtual assistant. Honest framing converts better than the alternative - and avoids the regulatory mess that comes with hiding it.

Yes - with disclosure to the caller. Recordings + transcripts power the dashboard and your morning review. We retain them for 90 days by default; longer retention is a configurable option.

Voice processing runs on a third-party voice-AI infrastructure provider. Call metadata, transcripts, and lead details live on our platform. We never sell your call data and we don't train models on it.

We're not HIPAA-certified at launch. Dental + medspa launches will ship with a compliant configuration before we go live in those verticals. Auto body and other non-PHI verticals are clear today.

It transfers to a human you designate. We tell the caller "let me get someone for you" and patch them through to the phone you set. The transcript still lands in your inbox so the next person has context.

Per-minute, with an included minute pool on every plan. You see the meter in your dashboard. Per-call billing tends to incentivize bad behavior (rushing callers off) - we don't want that.

Most pilots go live within a business day after kickoff. Multi-location and multi-tenant setups take longer; we walk you through the timeline before you sign.

Yes. We send you sample call recordings + transcripts during the quote process. We don't ship a demo number that's been A/B-pretty-staged - what you hear is real production calls (from consenting customers).

Calls fall back to your existing line / voicemail automatically (the forwarding you already have). No customer ever hits a dead phone because we're having a bad day.